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TECHNICAL SAFEGUARDS:

• Unique password requirements and limited employee access
• Destruction, deletion or de-identification of Data
• Industry-standard security protocols
• Employee training on how to handle sensitive data, breach notice and procedures
• Secure Technology (SSL), server authentication and Data encryption and use of firewall to host data
• Designated security coordinator on the [Tea Shop] team
• Sub-processors, sub-contractors and third-parties are bound to same security practice obligations
• Backups and periodic audits.

DATA BREACH:

[Tea Shop] shall comply with all applicable federal and state laws that require notification to individuals, entities, state agencies, or federal agencies in the event of a data breach. When Stash reasonably suspects and/or becomes aware of a disclosure or security breach concerning any Data, We shall notify the affected user or individual immediately and mitigate the damage of such security breach to the greatest extent possible. In the event of an actual data breach or the unauthorized access or disclosure of any sensitive or personal data, We will notify You in writing as soon as possible outlining the following information:

• What happened (date of breach is possible, or estimated date of incident, or the date range within which the breached occurred)
• What information was involved (list the type of personal information)
• What We are doing to help resolve or mitigate the issue (and if there was any delay in providing this notice due to law enforcement investigation)
• What You can do to help Us
• How You can get more information or contact Us
• Information about what We have done to protect individuals whose information has been breached
• Advice on steps that the person whose information has been breached may take to protect himself or herself
• Information about the steps We have taken to cure the breach and the estimated timeframe for such a cure.

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS:

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits Our users who are California residents to request and obtain from Us, once a year and free of charge, information about categories of personal information (if any) We disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which We shared personal information in the immediately preceding calendar year. If You are a California resident and would like to make such a request, please submit Your request in writing to us at [teashop@spoton.com] or through our request portal.

If You are under 18 years of age, reside in California, and have a registered account with the [Tea Shop] Services, You have the right to request removal of unwanted data that You publicly post on the Site. To request removal of such data, please contact Us at [teashop@spoton.com], and include the email address associated with Your account and a statement that You reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from Our systems.

WHAT ARE YOUR PRIVACY RIGHTS?:

• You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your Personal Information, (ii) to request rectification or erasure; (iii) to restrict the processing of your Personal Information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the sharing of your Personal Information. To make such a request, please contact us at [teashop@spoton.com]

• If We are relying on Your consent to process Your Personal Information, You have the right to withdraw Your consent at any time.

• Upon Your request to terminate Your account, We will deactivate or delete Your account and information from Our active databases. However, some information may be retained in Our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce Our Terms of Use and/or comply with legal requirements, but such information may be de-identified or anonymized.

TO EXERCISE ANY OF YOUR DATA PRIVACY RIGHTS, PLEASE:

• Email Us at [teashop@spoton.com]
• Call Us at [(800) 700-3947]
• Send Us Mail to: [PO Box 384, DENVER, CO 97207]

[Tea Shop] reserves the right to make changes to this Privacy Policy. Please refer to this page from time to time to review this policy for changes and any new information.

Privacy Policy

[The Tea Shop] is committed to your privacy and ensuring that your personal information is protected. This policy explains the types of personal information we collect, why we collect it, how we use, disclose and protect it and how you can update, manage, export and delete your information

[The Tea Shop], (referred to hereinafter as, “[Tea Shop],” or “Company,” or “We,” or “Us,” or “Our”), is a manufacturer, wholesale and retail distributor of our products (“Products”) located on Our website at [www.teashopgeneral.com] (“Site”) or offered or marketed through digital channels we control (together with the Site, collectively referred to as “[Tea Shop] services”).

Please read this document carefully because this Privacy Policy (“Policy”), along with Our terms and conditions, incorporated by reference, describe the legally binding agreement between You (referred to hereinafter as, “You,” or “User,” or “Your”, or “Visitor”) and Us. More specifically, this Policy intends to describe Our intended use of any of Your Data, navigational data, personal or sensitive information acquired, stored and/or maintained through Your use of the [Tea Shop] Services. It also describes Your choices regarding use, access, rights and correction, and deletion of Your personal information. If You do not agree with the data practices described in this Privacy Policy, You should not use any of the [Tea Shop] Services.

SCOPE AND ACCEPTANCE OF THIS PRIVACY POLICY:

By accessing the [Tea Shop] Services, You agree to comply with this Policy, and that Your visit and use of the [Tea Shop] Services, and any dispute directly arising out of Your use or misuse, shall be governed by this Policy. We may modify the terms of this Policy at any time in Our sole discretion, by posting amended terms to this Policy to the Site. If We believe a change to the Policy materially affects You or Your use of Our Site, We will send You an email, notifying You of the change made to this Policy.

Nothing in this Policy shall be deemed to confer any third-party rights or benefits. Our partners, affiliates, vendors, manufacturers, distributors, licensors and/or third-party websites may have additional privacy policy terms, restrictions, limitations and data collection and protection practices that You should review separately and independently from this Policy. We are not liable for the data collection, storage and usage practices of any third-party affiliate, vendor, licensor or the like. Some of the third-party affiliates that We use to provide the [Tea Shop] Services include, without limitation and subject to change; [SpotOn Website payment processing]

This Policy constitutes a binding agreement between You and Us. By accessing and/or using the [Tea Shop] Services, [Tea Shop] branded pages or applications on third party social media (e.g. Facebook, Twitter, Instagram) or by giving Us Your Data, You accept the practices described in this Privacy Policy.

PERSONAL DATA COLLECTED BY TEA SHOP:

We may, depending on Your use of the Services, collect the following Data:

• Personal Information: We collect Personal Information that You voluntarily provide to Us when (1) You create an account to use the [Tea Shop] Services or place an order for Products through Our Site; (2) when You express an interest in obtaining information about Us or Our Products, or when You sign up to receive emails, marketing, and promotional information from Us; and (3) when You participate in activities on the [Tea Shop] or otherwise contact Us, both online or offline, such as at tradeshows or fairs. The Personal Information We collect can include the following: Your full name, email address, phone numbers, payment information, credit or debit card numbers, personal financial account information, or similar personal identifiers, or any information that can be used to identify You or that We can link to You. All Personal Information that You provide to Us must be true, complete and accurate, and You must notify Us of any changes to such personal information. The Personal Information provided for the [Tea Shop] Services and Products is stored and managed on servers and third-party hosting services in the United States and other countries, including without limitation, (Shopify).

• Payment Information: When You sign up to use the [Tea Shop] Services or place an order for Our Products, We collect data necessary to process Your payment if You purchase Products, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by a secure third-party payment gateway, such as [Square, Shopify and Paypal]. If You choose a direct payment gateway to complete Your purchase, then [Shopify] will process Your credit card data and Payment Information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). 

• Navigational Information and UDID. If You are visiting or using the [Tea Shop] Services, We may automatically collect Navigational Information, such as Your IP address, the date and time of the visit and how long You remained on Our Site, the referral URL, the pages visited on Our Site or related third-party applications, and information about the device and browser (such as, browser type and version and operating system). We may also collect visitor data through third party services such as Google Analytics, in order to better understand visitor behavior, demographics, locations, page views, time spent on the Site or affiliated third-party applications, and other metrics and analytics used to provide and improve the [Tea Shop] Services. In addition to the information We collect on Our Site, We may also collect Your city location, device model and version, device identifier (or “UDID”), and OS version. This information is primarily needed to maintain the security and operation of [Tea Shop] Services, and for Our internal analytics and reporting purposes.

• User Content. We also keep a record of Our correspondence with You, including without limitation, any feedback and/or testimonials You have provided to Us, whether online, phone or email, information provided to Our customer service, and/or User Content.

• Online Identifiers. Like many businesses, We also collect information through cookies and similar technologies. We collect devices, cookie identifiers, or others such as the ones used for analytics and marketing, and other similar data. Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features or services of [Tea Shop] or third-party applications.

• Mobile Device Data. We may automatically collect device information (such as Your mobile device ID, model and manufacturer), operating system, version information and IP address.

• INFORMATION ABOUT MINORS/CHILDREN. We never knowingly collect, sell, share, or store data related to children. The only information we collect, store and use to provide the [Tea Shop] Services is the Personal Information of the account creator, who must be above the age of 12. Individuals above the age of 12 and below the age of 18 (or the age of majority in your jurisdiction) (“Minors”) shall not be allowed to create an account without the express permission of a legal guardian or parent. If You become aware that [Tea Shop] has collected Personal Information from a Minor without parental or legal guardian consent, please let us know by contacting us at [teashop@spoton.com]. To prevent inadvertent disclosure of Personal Information while using the [Tea Shop] Services, assist ineffective use of Information, and ensure the appropriate use of the [Tea Shop] Services, we strongly encourage the parent or guardian of any minor to actively guide any interactions with and/or use of the [Tea Shop] Services. 

WHEN DO WE COLLECT DATA FROM YOU?:


We may collect Data from You when You:
• Visit Our Site or order Our Products
• Interact with Us online, on the phone, through email or on Our Site
• Interact with Us in person, with Our stores, or at an event or trade show
• Register with Us through physical registration cards, competition entries, and through call centers
• Submit User Content
• Post information, comments, testimonials, or reviews online about Us
• When You interact with third-party social media such as Facebook and Instagram

You may have the right to revoke Your consent or to ask Us to stop collecting and/or processing Your Data. You can exercise this right by contacting us at [theteashop@spoton.com]

WHEN WILL YOUR INFORMATION BE SHARED?:

• We Never Sell Your Data. [Tea Shop] DOES NOT SELL, SHARE, LICENSE, OR OTHERWISE SHARE YOUR PERSONAL INFORMATION OR ANY PERSONALLY IDENTIFIABLE INFORMATION WITH ANY ENTITY OR PERSON, EXCEPT AS EXPRESSLY DESCRIBED IN THIS POLICY OR WHEN WE HAVE A LEGAL BASIS TO DO SO, FOR INSTANCE WITH YOUR PRIOR WRITTEN CONSENT OR A COURT ORDER. YOU ALWAYS HAVE THE RIGHT TO WITHDRAW ANY CONSENT YOU PREVIOUSLY PROVIDED BY CONTACTING US AT [theteashop@spoton.com].

• Service Providers and Affiliates. We reserve the right to disclose parts or all of the Data that We collect about You to service providers and affiliates who assist Us in Our business purpose either through partnerships, affiliations, contractors and/or licensors. Some service providers and contractors used on Our applications and Site include, without limitation, processing payment services, analytics services, customer support services, billing, eCommerce services, internal administrative services, maintenance of the Stash Services, and providing business services to Us or to You. In all cases where We share Data with such partners, affiliates, and service providers, We explicitly require them to acknowledge and adhere to Our Privacy Policy and customer data handling policies. Such third parties are prohibited from using any Personal Information or Data except for these stated purposes, and they are required to maintain the confidentiality of Your Data.

• [Tea Shop] and its affiliated entities reserve the right to share information with third-party data controllers, law enforcement agencies and potential transaction partners where [Tea Shop] and its affiliated entities have a legal basis to do so.

• By Law or Protected Right. We may disclose part or all User Information, User Content and/or Personal Information collected through the [Tea Shop] Services, if (1) required by law; (2) if We believe that disclosure is necessary to comply with the law; (3) to enforce Our intellectual property rights; (4) to protect the rights, property or safety of Us and Our employees or agents; and (5) if necessary to defend against third-party claims. We may also disclose Data collected when requested to comply with a court order, investigation, subpoena or governmental request. We will notify You of such use, either by a notification on the Site or by email to You.

HOW STASH USES PERSONAL DATA:

We use the Data We collect solely to provide and improve the [Tea Shop] Services, the Site, sell Our Products, and communicate with You regarding the same. We may, without limitation, use Data to:

• Complete Product Orders. We will need to use Your Personal Information and User Information in order to process and ship Your orders from Our Site, and to inform You about the tracking of Your order.

• Account Maintenance. We may use Your Data to create and maintain Your account with Us, including customer loyalty points for purchases. You may cancel or delete Your account at any time by contacting Us at [teashop@spoton.com]

• Customer Service. We may use Your Data to provide You with customer service, including responses to Your inquiries, complaints and feedback about [Tea Shop] Services and Products. Customer service may be done through email, letters mailed or telephone.

• Personalization. In order to improve the [Tea Shop] Services, We combine Personal Information and Data collected from one source (e.g. a website) with data collected from another source (e.g. an offline event), to personalize Your experience with Us. This information gives Us a more complete view of You as a consumer, which in turn, allows Us to serve You better in regards to the following:

1. Websites – We use Data such as User Information, Navigational Information, and/or previous website usage information to improve and personalize Your experience on the Site and applications;

2. Products – We use Data to improve and develop new Products that may be of interest to You;

3. Internet Based Advertising – We may use Data to target advertisements of Our Products that You would be interested in. THIS WEBSITE USES COOKIES. A cookie is a small amount of data sent to, or requested from Your computer. Cookies are used in order to keep track of Your shopping cart. Without cookies, the online ordering system would not be able to associate Your shopping cart with You, and You would not be able to carry more than one item in Your cart at a time. Cookies can be disabled within Your browsers software settings. Disabling cookies may affect or impair the use of the [Tea Shop] Services.

You have the right to request information on how We process and share Your Data. You can exercise this right by contacting Us at [teashop@spoton.com]

HOW LONG DO WE KEEP YOUR INFORMATION?:

• We will only keep Your Personal Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

• When We have no ongoing legitimate business need to process Your Data, We will delete, de-identify it, or anonymize it. If this is not possible (for example, because Your Data has been stored in backup archives), then We will securely store Your Data and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?:

• We are committed to protecting Your Data and We implement appropriate administrative, technical, organizational and physical safeguards designed to safeguard the information that We collect. For instance, We encrypt all data when in transit. However, no information system can be made 100% secure. This means that We cannot guarantee the absolute security of Your Data. Moreover, We are not responsible for the security of information You transmit to Us over networks that We do not control, including the internet and wireless networks, or the data that is stored on Your device. You should only access the services within a secure environment.

• Secure Sockets Layer (SSL) technology protects Data on Our Site using both server authentication and data encryption, ensuring that user data is safe, secure, and available only to authorized persons. Every time you send Us Your credit card number and Your billing and shipping information, We use the industry-standard SSL technology to prevent the information from being intercepted. We also encrypt Your credit card number when We store Your order.

• Our computer systems are hosted in cloud services that we have selected, in part, based on their representation that they use a firewall, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders.

• We store Your Data in a secure operating environment and is only accessible to [Tea Shop] employees, agents and contractors on a need-to-know basis. Contracts are in place that requires others to keep Your Personal Information private and secure.